Shipping

Shipping policy

What is the delivery period?
The delivery period is made up of two periods:

1) Processing time:
Within 1 business day after your order has been checked, approved and packed. Your parcel will then be prepared for transport.

2) Delivery time:
Germany: 8-14 working days
Austria: 8-14 working days

*All shipping times do not include customs delays. Delays may occur during peak seasons such as Christmas, Black Friday and New Year.

WHAT DOES SHIPPING COST?
We offer our customers free premium shipping worldwide. This includes insurance in the event of theft, loss or damage to the parcel.

WHERE IS MY PARCEL?
Once the parcel has been dispatched, you will receive an email with a tracking number.

You can track your order here:
https://selorasydney/apps/parcelpanel
For logistical reasons, the parcel may be sent in several instalments.

MY TRACKING NUMBER IS NOT WORKING?
It can take up to 5 working days for the location to be updated. We ask for your patience. If the tracking number does not provide any information, please contact us.